السياسات - الإرجاع والاستبدال ومعالجة الطلبات

 Policies – Return, Exchange & Order\\nProcessing

At PASTELIQUE, we value your satisfaction\\nand strive to deliver high-quality abayas made with care. Please review the\\nfollowing policies regarding order processing, returns, and exchanges:

Order Processing Time

            •          All items are made to order and\\nrequire 20 to 30 working days for production.

            •          This timeline excludes weekends and\\npublic holidays.

            •          In case of any delay, our team will\\ncontact you directly.

1. Return & Exchange Eligibility

            •          Returns or exchanges are only accepted\\nif there is a clear manufacturing defect.

            •          Issues must be reported within 3 days\\nof receiving the item.

            •         

The item must be:

                        Unused\\nand unworn.

                        In\\noriginal condition and packaging.

                        Returned\\nwith the original invoice.

2. Non-Returnable Cases

            •          Items damaged due to misuse.

            •          Requests made after the 3-day return\\nwindow.

            •          Custom or altered orders based on the\\nclient’s measurements or preferences.

            •          Items modified upon the customer’s\\nrequest.

3. How to Request a Return or Exchange

            •          Contact us via WhatsApp and provide\\nthe following:

            •          Order number.

            •          Clear photos of the item and the\\ndefect (if applicable).

            •          Our team will respond within 1–2\\nworking days to confirm your request.

            •          If approved, we will coordinate with\\nthe courier for return pickup.

4. Refund Policy

            •          Refunds will be issued to the original\\npayment method after deducting shipping fees.

            •          Refund processing time:

            •          5–7 working days for Mada payments.

            •          10–21 working days for credit/debit\\ncard payments.