Policies – Return, Exchange Order Processing

Policies – Return, Exchange & Order Processing

At PASTELIQUE, we value your satisfaction and strive to deliver high-quality abayas made with care. Please review the following policies regarding order processing, returns, and exchanges:

.Order Processing Time

 • All items are made to order and require 20 to 30 working days for production.

 • This timeline excludes weekends and public holidays.

 • In case of any delay, our team will contact you directly.

1. Return & Exchange Eligibility

 • Returns or exchanges are only accepted if there is a clear manufacturing defect.

 • Issues must be reported within 3 days of receiving the item.

 • The item must be:

 • Unused and unworn.

 • In original condition and packaging.

 • Returned with the original invoice.

2. Non-Returnable Cases

 • Items damaged due to misuse.

 • Requests made after the 3-day return window.

 • Custom or altered orders based on the client’s measurements or preferences.

 • Items modified upon the customer’s request.

3. How to Request a Return or Exchange

 • Contact us via WhatsApp and provide the following:

 • Order number.

 • Clear photos of the item and the defect (if applicable).

 • Our team will respond within 1–2 working days to confirm your request.

 • If approved, we will coordinate with the courier for return pickup.

4. Refund Policy

 • Refunds will be issued to the original payment method after deducting shipping fees.

 • Refund processing time:

 • 5–7 working days for Mada payments.

 • 10–21 working days for credit/debit card payments.